The following day, Michelle contacted Target corporate and spoke to a guest relations representative regarding the incident the day before. She was told that Target was a family friendly establishment and that, just because a woman has the right to nurse her baby in public, it doesn't mean she should go around the store "flaunting" it. Michelle then spoke to that lady's supervisor but did not receive a favorable response. She then proceeded to contact the Best for Babes foundation and organize a nationwide Target nurse-in on December 28th, 2011. Bettina Forbes, Best for Babes Co-founder, attempted to contact Target to resolve this issue before the nurse-in and did not receive a response until the night before the nurse-in. The response pretty much stated their corporate
policy, created in 2006:
"For guests in our stores, we support the use of fitting rooms for women who wish to breastfeed their babies, even if others are waiting to use the fitting rooms. In addition, guests who choose to breastfed discreetly in more public areas of the store are welcome to do so without being made to feel uncomfortable."
(Please note that they don't state "discreetly" according to who as this is a very subjective term and means different things to different people. Remember that Michelle Hickman was using a blanket as a cover when she was asked to move.)
Jessica Clarkson, from target Media relations, who sent Bettina the response. also stated that they continually educate their staff regarding said policy and that they have worked with Michelle Hickman to resolve the matter. According to Michelle, she never received a follow-up or apology. Therefore, breastfeeding mother's around the country decided to proceed with the nurse-in in support of Michelle. The plan was to show Target how many nursing mothers shop there and why they should enforce their policy.
Daniel and I attended the nurse-in at a Target nearby. We were running a little late because Daniel is a late sleeper who gets grumpy when woken up early and makes it difficult for me to get him ready. When we arrived, there was only one other mom and baby pair there and they were already leaving. The mom told me she had seen no one else so she nursed her baby, bought a few things and was heading home. Daniel and I decided to ahead with our plan. We hung around the food court for a while and, when no one else showed up, decided to look around the store. I attempted to nurse Daniel at the food court but he was too distracted by the food so we found a seat on a couch in the furniture section instead. No one passing by even seemed to notice us there in our corner. Overall we had a pleasant experience but were pretty much all alone and un noticed. We were unable to find someone to take a picture of us but I snapped this picture of Daniel with my cell phone camera:
Although it was only the two of us, I feel proud to have been a part of helping to normalize nursing. The nurse-in ended up being a big success nationwide. Moms nurse their babies in over 250 stores across the countries with some of those locations, including the one in Houston where Michelle Hickman was harassed, having over 50 moms show up. Many dads, friends and other breastfeeding supporters showed up as well and, in some locations, news crews showed up to cover the event. Target never apologized to Michelle Hickman for the way she was treated and the only statement they've made so far is re-stating their corporate policy and assuring the public that they welcome breastfeeding moms in their stores. I hope, for their sake, that this is true, that they truly train their employees and enforce the policy, and that this is the last of these incidents. the power of nursing moms was demonstrated on December 28th at Targets across the nation and it would be unwise for target to alienate such a huge number of customers. Although no apology has been made, the nurse-in did attract a lot of media attention. I consider the nurse-in successful in this aspect because it has served to raise awareness of breastfeeding and how nursing moms are being treated in many public locations as well as bring the issue to the attention of the mainstream media. Hopefully the media attention will help bring about some much needed change.
Here is a video about the nurse in created by Annie at PhD in Parenting:
You can read Michelle Hickman's statement to the Best for Babes Foundation here.
Also check out Target's response to Bettina Forbes from the Best for Babes Foundation here.